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Return / Refund Policy

Last updated 29/07/2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. This excludes personalised products which are non-refundable. Please see below for more information on our returns policy. Please see below for more information on our return policy.

RETURNS

All returns must be received within 14 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at hello@prayermat.com to obtain a Returns form. Please place the item securely in its original packaging and include the return form provided and mail your return to the following address:

Little Muslim Books, Trinity House, Halifax, West Yorkshire, HX12QR. Attn: Returns

You will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 21 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

  • Any item that has been personalised by us in any way

For defective or damaged products, please contact us at the contact details provided above below to arrange a refund or exchange.

Please Note

  • Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

07840 222 815

hello@prayermat.com

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